Summary
of Skills
- Experience with
Windows /XP/VISTA/7/8 and 10, Windows Server 2008 2008R2, 2012R2
- Experience with
Network Design and Infrastructure Improvement
- Experience with VM
Ware and Hyper V Environments
- Experience with Avaya,
Nortel and Panasonic Phone Systems
- Experience with MS
Exchange 2007 to 2013 and Office 365
- Experience Installing
and Configuring SQL server Environments at Broda Seating and Patriot Forge
- Experience with
Windows Scripting Language
- Understanding of ITIL
Standards
- Installation/configuration
of various types of hardware & software
- Experience with HP,
Dell and Dlink Network Technologies and Installation
- Systems Support and
Design
- Project Management
Professional
Experience
Technical
Expert July
2018 – Feb 2019
Soges-Tech (Supporting Optel Group)
Quebec, Quebec
Use of time: 10%
Infrastructure, 30% Systems/ Server 55% User Support, 5% Leadership
§
VM
Ware remote Support
§
Solved the issue with SAP and the Remote
console through RDP not displaying Menus
§
Support
and Training of users at varying levels
§
Remote
and Onsite support of Optel’s users
§
Managed
the DFS infrastructure of Optel
§
Figured
out an ongoing issue with a SAP add-in that had issues and documented the
proper install sequence
§ Developed and created the Acronis Image that
was deployed fot all Laptops at Optel
§ Managed and diagnosed issues with G-suite
It Systems
Analyst Apr 2017 – July 2018
Your Neighbourhood Credit Union
Kitchener, Ontario
Use of time: 20%
Infrastructure, 15% Purchasing, 30% Systems/ Server, 25% User Support, 10%
Leadership
§
Exchange
2013 Environment manage and maintain
§
Windows 2016 and Windows 2012 R2 Domain
Environment
§
Support
and Training of users at varying levels
§
Improved
Ticket System for the Entire Company cleaning up issues in Manage Engine
Service desk
§
Documented
existing Clients Infrastructure and developed a procedure to document new
clients Infrastructure
§
Use
PRTG to monitor the Network and Manage Engine OpUtils for server environment
§
Maintain
Active Directory Structure and User Setup
§
Maintain
7 Hyper V Servers
§ Worked with Consultant to set-up new
Conference System in Board Room and developed a usage manual for users
§ Set-up servers and mange updates.
§ Put LanSweeper software in place to fix
network anomalies and properly inventory Network Environment
§ Monitor and configure Zyxel Firewalls that are
in place at all branches
§ Monitor and configure Kaspersky AV Environment
It Systems
Admin Specialist May 2016 – Jan 2017
Nautalex Business Solutions
Cambridge, Ontario
Use of time: 20%
Infrastructure, 15% Purchasing, 30% Systems/ Server, 25% User Support, 10%
Leadership
§
Office
365 Environment managed and maintained – for Several Clients
§
Migrated
3 Small Business Server environments to Windows 2012R2 Domain Environment
§
Migrated
2 In-House Exchange Environments to Office 365 Online
§
Support
and Training of users at varying levels
§
Troubleshot
Various Client Environments
§
Documented
existing Clients Infrastructure and developed a procedure to document new
clients Infrastructure
§
Use
SolarWinds and OpUtils to monitor client networks
§
Maintained
Active Directory Structure and User Setup for several clients
§
Co-ordinated
and Managed all aspects and Improvements to IT Infrastructure for 8 clients
keeping in mind costs
§
Project
Management on various IT Projects for 3 Customers migration to a new server and
Infrastructure Improvements
§
Maintained
and tweaked clients Hyper V servers in a non-Clustered Server Environment
§
Set-up
3 Hyper V Environments and maintained and monitored 3 more Hyper V Environments
Senior
Systems Specialist - Contract May 2015 – May 2016
Broda Seating
Kitchener, Ontario
Use of time: 15%
Infrastructure, 5% Purchasing, 30% Systems/ Server, 20% User Support, 20%
Leadership
§
Moved
all Servers to Virtual Environment in ESX 6.0
§
Windows
2003/2008/2012 Server Environment 6 Servers with 45 Users over 2 Sites
§
Updated
Networking Infrastructure to Dell Managed switches and Dell Sonic Wall firewall
replacing old un managed switches and home based router
§
Panasonic
Phone System Upgrade to Hosted Solution
§
Installed
Configure and maintained Windows 7, 8.1, 10 Desktops and Win 2008 and 2012 Servers
§
Office
365 Environment manage and maintain – Exchange Hosted
§
Implemented
a new Help Desk System for managing tickets and Solutions
§
Improved
the efficiency of the Weld Both Tracking system
§
Support
and Train Users of varying levels
§
Project
Manager for Move and Re-Design of the Dealer and Sales Portal with the help of
outside Consultants
§
Backwards
Engineered home grown programs that stopped working
§
Documented
existing and New Systems
§
Use
SolarWinds and OpUtils to monitor Network
§
Maintain
Active Directory Structure and User Setup
§
Co-ordinate
and Managed all aspects and Improvements to IT Infrastructure keeping in mind
costs
§
Developed
IT Budget for 2016
§
Responsible
for all IT purchasing and ROI work for new projects or material
§
Manage
Sub Contractors working on specific projects
§
Project
Management on various IT Projects
§
Maintained
2 VMware ESX servers in a non Clustered Server Environment
§
Worked
with Managers to improve plant efficiency using Technology
§
Basic
MS NAV trouble shooting
§
Upgraded
Domain from Windows 2003 Functional level to 2012 R2 and resolved Domain issues
IT Systems
Administrator Feb 2013
– Apr 2015
Patriot Forge
Brantford, Ontario
Use of time: 35%
Infrastructure, 5% Purchasing, 30% Systems/ Server, 20% User Support, 10%
Leadership
§
Windows
2003/2008/2012 Server Environment 45 Servers with 150 Users over 5 Sites
§
Lead on Several
Network Re-organization Projects and Nortel Phone System Upgrade to Avaya
§
Install Configure
Windows 7 Desktops and Win 2008 and 2012
Servers
§
Exchange 2013
Environment
§
Configured Plant Honeywell
Chart Recorders and linked to Trend Server
§
Developed a
Procedure to maintain Data Integrity in the Trend Server
§
SAP Used for Purchasing
– SAP Transports Performed
§
Support and Train
Users of varying levels
§
Developed and
Delivered Outlook 2013 Training
§
Evaluate New
Technologies
§
Backup and
Disaster Recovery Using Symantec Backup Exec on a Daily Basis
§
Document existing
and New Systems
§
Used SolarWinds
and OpUtils to monitor Network
§
Maintain Active
Directory Structure and User Setup
§
Maintained Group
Policies for the Domain
§
Maintain VLAN
Infastructure on Dell and DLink Switches
§
Watchguard
Firewall XTM Series Firewalls Configured and used for Branch Tunnels
§
Barracuda Proxy
Appliance maintained for Users Internet
§
Manage Sub
Contractors working on specific projects
§
Project Management
on various IT Projects
§
Configured and
Maintained the Current Blackberry Server
§
Maintained 3 VMware
server ESX Clustered Server Environment
§
Maintained one
HyperV Environment
§
Maintained BES
Environment
§
Tracked all
Changes to Systems and Environment in Service Desk Help by Manage Engine
IT Systems
Administrator July 2010 – Jan 2013
Orlick Industries
Stoney Creek,
Ontario
Use of time: 35%
Infrastructure, 10% Vendor management, 25% Systems/ Server, 20% User Support,
10% Leadership
§
Windows 2003/2008
Server Environment 20 Servers with 150 Users over 4 Sites
§
Install Configure
Windows 7 and maintain existing XP, 2000 Machines
§
Exchange 2010
Environment using Barracuda Spam Appliance
§
Configure Plant
floor IGEAR units – Data Collection units and DTU System
§
Setup and maintain
ERMS entries for new and existing entries
§
Support and Train
Users of varying levels
§
Maintained Current
Service Contracts
§
Evaluate New
Technologies
§
Backup and
Disaster Recovery Using Symantec Backup Exec on a Daily Basis
§
Document existing
and New Systems
§
Develop Base
Images using Norton Ghost and Acronis
§
Maintain Active
Directory Structure
§
Maintain VLAN
Infastructure on HP Switches
§
Maintain and Setup
Users and other Items in Exchange 2010
§
Management of IT
Department with 1 Employee
§
Manage Sub
Contractors working on specific projects
§
Project Management
on various IT Projects
§
Configure and
maintain several EDI systems
§
Configured and
Maintain the Current Blackberry Server
§ Manage and Backup
VMware ESX Environment on 4 ESX Servers
§
Project
Co-ordinator on Mettler Labeling system for upgrade of on line labeling system
§
Project
Co-ordinator on Phone system update to Avaya IP office 500 at Parkdale
Systems
Administrator (Contract) October
2009 – July 2010 CanWest
Digital Media
Ancaster, Ontario
Use of time: 15% Infrastructure, 25% User Support, 60% System
Administrator
§
Windows 2003
Server Environment with 70 Servers and 45 Users
§
Install, Configure
and maintain 50 Web Servers using IIS 6.0 in multiple web farms
§
SQL 2005 Setup and
configure
§
Use HP ILO for
servers that are not responding
§
Setup and configure
users machines
§
Test Environment
using VMWare maintained for Windows 2003 and Windows 2008
§
Configure and
maintain DNS on the DMZ for access to the Web servers using UNIX
§
Configure Internal
DNS in Windows
§
AD monitoring and
setup for users and PC’s
§
Daily Backups of
systems
§
FTP Access setup
using Gene 6
§
Internal user
Desktop Support in a Windows 2003 / Vista / Windows 7 Environment
§
Maintain
infrastructure Documentation
§
Maintain Systems
Integrity with updates and monitoring
Network
Administrator (company went Bankrupt) June 2008 – June 2009
Fibersonic Inc. Burlington, ON
§
Windows
NT/2000/XP/2003/Vista/2008 Small Businesses and Home Users travelling between
multiple clients
§
Maintaining
Servers and Clients Networks
§
Design and
Implementation of Client Systems
§
Responsible for
Monitoring daily backups and providing solutions to clients
§
Blackberry Enterprise
server setup and maintenance, user adds and changes
§
Remote
Administration and troubleshooting
§
Exchange 2003/2007
troubleshooting and deployment
§
Configuring VM
Ware Environments for clients to run legacy Software and as means of connecting
to common software – using VM Server and VM Ware Products
§ Managing Junior Technicians
Network
Administrator (Closed Canadian operations) Feb 2008 – June 2008
Flow Automation
Burlington, ON
§
Windows
NT/2000/XP/2003/Vista/2008 Domain comprising of over 80 users
§
Maintaining
Servers and Clients
§
Responsible for
Daily backups and System maintenance
§
Responsible for keeping
proper records according to SOX
§
Blackberry
Enterprise server maintenance and user adds and changes
§
Server builds in
VM Ware Environment
§
Exchange 2007
Network
Administrator (restructuring)
Feb 2004 –
Sept 2007
Lockerbie
& Hole Eastern Inc.
Brantford, ON
§
Windows 2000/XP/2003
Domain comprising of over 500 users
§
Manage large
Networking Projects
§
Responsible for
Job Site Setup and maintenance of Local and remote sites
§
Responsible for
ordering computer systems and equipment
§
Implemented and
designed a remote satellite system for Victor Diamond mine site office
§
Maintain Systems
and Networks at Main office, 1 branch office and numerous site offices
§
Design and
Implement Networks for all job sites that required it
Network Administrator - Contract (BOSNIA) Apr 2003 – Sept 2003
ATCO Frontec VK and Banja Luka MB,
Bosnia
Systems Support Technologist Jan 2000 – June 2002
Saint-Gobain Advanced
Ceramics Hamilton Paris,
ON
Education
§ Computer Science
Program Sept 1996 – Dec 1999
Mohawk
College Hamilton,
Technical Training
§ Relational Database
Course OCT 2014
§ VMWare VSphere: Install
Configure, Manage V5.1 SEP 2013
§ Igear DTU Certification Aug 2011
§ A+ Certification
§ MCSE 2000 (Microsoft
Certified System Engineer) Sept 2002 - Feb 2003
Working
World Training Centre Brantford,
ON
§ MS Exchange
Administration Certificate (5 days) 2000
Volunteer Experience
Burford
Ag Society – Fair Board Director
§ Helped to run the
Burford Fall Fair and other events throughout the year run by the Burford Fair
Board.
References
Available upon Request
